Privacy Policy

1. Information We Collect

Personal Information

When you use RouteTah, we may collect the following types of personal information:

• Account Information: Full name, email address, phone number, and password when you create an account
• Organization Details: Company name, business address, and organizational structure information
• Profile Data: Job title, department, and role within your organization

Location Information

As a field team management platform, location data is essential to our service:

• GPS Coordinates: Real-time location data when location tracking is enabled
• Location History: Historical location data for route optimization and reporting
• Geofencing Data: Information about designated work areas and territories
• Visit Records: Timestamps and locations of customer visits and field activities

Usage Information

We automatically collect information about how you use our platform:

• Device Information: Device type, operating system, browser type, and IP address
• Usage Analytics: Features used, time spent on platform, and interaction patterns
• Performance Data: Error logs, crash reports, and system performance metrics

2. How We Use Your Information

Core Platform Services

• Field Team Management: Track team locations, optimize routes, and manage field operations
• Real-time Tracking: Provide live location updates for safety and coordination
• Route Optimization: Analyze location patterns to suggest efficient routes
• Reporting & Analytics: Generate insights about field operations and team performance

Account Management

• Authentication: Verify your identity and secure your account
• Communication: Send important updates, notifications, and support messages
• Customer Support: Provide technical assistance and resolve issues

Platform Improvement

• Product Development: Improve existing features and develop new functionality
• Security Enhancement: Detect and prevent fraud, abuse, and security threats
• Performance Optimization: Monitor and improve platform performance and reliability

3. Location Data Handling

Collection and Consent

Location tracking is a core feature of RouteTah, but we prioritize your control and consent:

• Explicit Consent: Location tracking must be explicitly enabled by you or your organization administrator
• Granular Control: You can enable or disable location tracking at any time through the platform
• Purpose Limitation: Location data is only used for legitimate business purposes related to field operations

Data Retention

• Automatic Cleanup: Location records are automatically deleted after 30 days
• Configurable Retention: Organizations can configure shorter retention periods if desired
• Immediate Deletion: When you disable tracking, no new location data is collected

Access Controls

• Role-Based Access: Only authorized personnel can view location data
• Organization Boundaries: Location data is isolated between different organizations
• Audit Trails: All access to location data is logged for security purposes

4. Data Sharing and Disclosure

Within Your Organization

Your data may be shared within your organization according to the access controls you've configured:

• Team Members: Colleagues with appropriate permissions can view relevant operational data
• Administrators: Organization administrators have broader access for management purposes
• Managers: Supervisors can view data for team members under their management

Third-Party Services

We may share limited data with trusted service providers:

• Cloud Infrastructure: Secure hosting and data storage providers
• Analytics Services: Anonymized usage data for platform improvement
• Communication Tools: Email and notification service providers

Legal Requirements

We may disclose your information when required by law:

• Legal Process: In response to valid legal requests, court orders, or subpoenas
• Safety Protection: To protect the safety of our users or the general public
• Rights Enforcement: To enforce our terms of service and protect our legal rights

5. Data Security

Technical Safeguards

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Multi-factor authentication and role-based access controls
• Network Security: Secure network architecture with firewalls and intrusion detection
• Regular Audits: Periodic security assessments and vulnerability testing

Operational Security

• Employee Training: Regular security training for all team members
• Access Monitoring: Continuous monitoring of data access and system activities
• Incident Response: Established procedures for handling security incidents

6. Your Rights and Choices

Data Access and Control

• Access: Request access to your personal data stored in our systems
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal data (subject to legal and business requirements)
• Portability: Export your data in a machine-readable format

Location Tracking Controls

• Enable/Disable: Turn location tracking on or off at any time
• Granular Settings: Control which features can access your location data
• History Management: View and manage your location history

Communication Preferences

• Notifications: Control which notifications you receive
• Marketing: Opt out of promotional communications
• Updates: Choose how you receive important platform updates

7. International Data Transfers

RouteTah operates globally, and your data may be transferred to and processed in countries other than your own. We ensure that:

• Adequate Protection: All international transfers comply with applicable data protection laws
• Contractual Safeguards: We use standard contractual clauses and other legal mechanisms
• Security Standards: The same high security standards apply regardless of data location

8. Children's Privacy

RouteTah is designed for business use and is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• Notification: We will notify you of significant changes via email or platform notification
• Effective Date: Changes become effective on the date specified in the updated policy
• Continued Use: Your continued use of RouteTah after changes indicates acceptance of the updated policy

10. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

• Contract Performance: Processing necessary to provide our services
• Legitimate Interest: Platform improvement and security measures
• Consent: Location tracking and marketing communications
• Legal Obligation: Compliance with applicable laws

Additional GDPR Rights

• Right to Object: Object to processing based on legitimate interests
• Right to Restrict: Limit how we process your data in certain circumstances
• Right to Complain: Lodge a complaint with your local data protection authority