Terms of Service

1. Service Description

What RouteTah Provides

RouteTah is a web-based field team management platform that provides:

• Real-time Location Tracking: GPS-based tracking for field teams (with consent)
• Route Optimization: Tools to plan and optimize field routes
• Team Management: Organizational tools for managing field representatives
• Visit Tracking: Recording and managing customer visits and field activities
• Reporting & Analytics: Insights and reports on field operations
• Mobile Access: Web-based platform accessible on mobile devices

Service Availability

We strive to maintain high service availability, but we cannot guarantee uninterrupted access. The service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical issues or system failures
• Third-party service disruptions
• Force majeure events

2. User Accounts and Registration

Account Creation

To use RouteTah, you must:

• Provide Accurate Information: All registration information must be current, complete, and accurate
• Maintain Security: Keep your login credentials secure and confidential
• Age Requirement: Be at least 16 years old or have parental consent
• Business Use: Use the platform primarily for legitimate business purposes

Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your password
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains up-to-date

Organization Accounts

For organization accounts, the account administrator is responsible for:

• Managing user access and permissions
• Ensuring compliance with these terms by all organization users
• Maintaining appropriate data handling practices
• Obtaining necessary consents for location tracking

3. Location Tracking and Privacy

Location Data Usage

When location tracking is enabled, we collect and use location data to:

• Provide Core Services: Enable real-time tracking, route optimization, and field management
• Safety and Security: Ensure team safety and provide emergency assistance capabilities
• Business Analytics: Generate reports and insights for operational improvement
• Compliance: Meet regulatory requirements for certain industries

Your Location Rights

You have the right to:

• Enable/Disable: Turn location tracking on or off at any time
• Access Data: View your location history and tracking status
• Data Deletion: Request deletion of your location data (subject to business requirements)
• Granular Control: Control which features can access your location

Data Retention

• Automatic Cleanup: Location records are automatically deleted after 30 days
• Business Records: Some aggregated data may be retained longer for business analytics
• Legal Requirements: Data may be retained longer when required by law

4. Acceptable Use Policy

Permitted Uses

You may use RouteTah for:

• Legitimate business field operations and team management
• Route planning and optimization for business purposes
• Tracking and managing field representatives with their consent
• Generating business reports and analytics
• Coordinating field activities and customer visits

Prohibited Uses

You may NOT use RouteTah for:

• Illegal Activities: Any unlawful purpose or activity
• Unauthorized Tracking: Tracking individuals without their knowledge or consent
• Privacy Violations: Stalking, harassment, or invasion of privacy
• System Abuse: Attempting to hack, disrupt, or damage our systems
• Data Misuse: Selling, sharing, or misusing data obtained through the platform
• Spam or Abuse: Sending unsolicited communications or abusing our services
• Impersonation: Pretending to be someone else or providing false information

5. Data Ownership and Security

Your Data Ownership

You retain ownership of all data you input into RouteTah, including:

• Customer information and contact details
• Business locations and territories
• Visit records and field activity data
• Custom fields and organizational data

Our Data Rights

You grant us the right to:

• Process Your Data: Use your data to provide our services
• Store and Backup: Maintain secure copies for service delivery and disaster recovery
• Aggregate Analytics: Create anonymized, aggregated insights for platform improvement
• Legal Compliance: Process data as required by applicable laws

Security Measures

We implement industry-standard security measures:

• Encryption: All data encrypted in transit and at rest
• Access Controls: Role-based access and multi-factor authentication
• Regular Audits: Periodic security assessments and monitoring
• Incident Response: Established procedures for security incidents

6. Payment Terms and Billing

Subscription Plans

RouteTah offers various subscription plans with different features and usage limits. By subscribing, you agree to:

• Pay Fees: All applicable subscription fees and charges
• Auto-Renewal: Automatic renewal unless cancelled
• Usage Limits: Comply with the limits of your chosen plan
• Fair Use: Use the service reasonably and not abuse system resources

Billing and Payments

• Payment Methods: We accept major credit cards and other specified payment methods
• Billing Cycle: Charges are billed in advance for each billing period
• Failed Payments: Service may be suspended for failed or overdue payments
• Refunds: Refunds are handled according to our refund policy

Plan Changes and Cancellation

• Upgrades: You can upgrade your plan at any time
• Downgrades: Plan downgrades take effect at the next billing cycle
• Cancellation: You can cancel your subscription at any time
• Data Access: You'll have limited access to export your data after cancellation

7. Intellectual Property

Our Intellectual Property

RouteTah and all related intellectual property are owned by us, including:

• The RouteTah platform, software, and technology
• Trademarks, logos, and brand elements
• Documentation, tutorials, and help materials
• Algorithms, processes, and methodologies

License to Use

We grant you a limited, non-exclusive, non-transferable license to use RouteTah for your business purposes, subject to these terms.

Restrictions

You may not:

• Copy, modify, or create derivative works of our platform
• Reverse engineer or attempt to extract source code
• Remove or alter any proprietary notices
• Use our trademarks without written permission

8. Third-Party Services

Integrations

RouteTah may integrate with third-party services such as:

• Mapping and geolocation services
• Cloud storage and backup providers
• Communication and notification services
• Analytics and monitoring tools

Third-Party Terms

Your use of integrated third-party services is subject to their respective terms of service and privacy policies. We are not responsible for third-party services or their terms.

9. Service Modifications and Termination

Service Changes

We reserve the right to:

• Modify Features: Add, change, or remove platform features
• Update Terms: Modify these terms with appropriate notice
• Adjust Pricing: Change subscription prices with advance notice
• Discontinue Service: Discontinue the service with reasonable notice

Account Termination

We may terminate or suspend your account if:

• You violate these terms of service
• Your account remains inactive for an extended period
• You fail to pay applicable fees
• We reasonably believe termination is necessary for legal or security reasons

Data Export and Deletion

Upon termination:

• Data Export: You'll have 30 days to export your data
• Data Deletion: Your data will be deleted according to our data retention policy
• Service Access: Access to the platform will be terminated

10. Disclaimers and Limitations

Service Disclaimers

RouteTah is provided "as is" without warranties of any kind. We disclaim:

• Availability: We don't guarantee uninterrupted service availability
• Accuracy: Location data and analytics may not always be 100% accurate
• Fitness: The service may not meet all your specific business needs
• Third-Party Services: We're not responsible for third-party service failures

Limitation of Liability

To the maximum extent permitted by law, our liability is limited to:

• The amount you paid for the service in the 12 months preceding the claim
• Direct damages only (no indirect, consequential, or punitive damages)
• Claims brought within one year of the incident

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of RouteTah in violation of these terms
• Your violation of applicable laws or regulations
• Your violation of third-party rights
• Content or data you provide through the platform

12. Governing Law and Disputes

Governing Law

These terms are governed by the laws of the Philippines, without regard to conflict of law principles.

Dispute Resolution

For disputes arising from these terms:

• Informal Resolution: We encourage contacting us first to resolve disputes informally
• Jurisdiction: Any legal proceedings must be brought in the courts of the Philippines
• Class Actions: You agree not to participate in class action lawsuits against us

13. General Provisions

Entire Agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and RouteTah.

Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue in full force.

Assignment

You may not assign these terms without our written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.

Force Majeure

We're not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

14. Updates to Terms

We may update these Terms of Service from time to time. When we do:

• Notice: We'll notify you of significant changes via email or platform notification
• Effective Date: Changes become effective 30 days after notification
• Continued Use: Your continued use after changes indicates acceptance
• Disagreement: If you don't agree to changes, you may terminate your account